Patient Services Support Specialist - Full Time

You will be working for SecuriCare (Medical) Limited who are a Home Delivery Service for stoma products. Working to support a team of Patient Development Specialists, this busy and varied role will involve you in all aspects of administration and telephone work. You will deliver excellent customer service to internal/external customers. You will have a high level of accuracy as this role is to ensure that all scripts are handled and checked effectively and efficiently to provide the business with full payment monthly. You will ensure all work is completed and up to date by month end to ensure payment can be made. Your duties will also involve phoning patients to remind them to place their orders, arranging delivery of their supplies and call GP surgeries to discuss prescriptions and be available to take incoming calls. You will work to targets as set by your Team Leader.

You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.

Office based, however following successful training post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).

Main Duties and Responsibilities:

• Processing electronic prescriptions and liaising with patients to arrange delivery of supplies
• Reminder to order calls to patients
• Inbound Calls
• Processing Orders
• Exemption checking
• General admin tasks
• Calling GP surgeries
• Working to targets set by Team Leader
• To perform such other duties as may be reasonably requested by Team Leader

Essential:

• Keen eye for detail
• High level of accuracy
• Methodical approach to your work
• Able to work under pressure
• Reliable, inquisitive and enthusiastic
• Excellent telephone manner
• Excellent communication, oral and written, skills
• Good organisational skills
• “Can do” attitude
• Experience of MS Office

Desirable:

• Database input experience
• Telephone based customer service background
• Working to targets

Benefits:

• Contributory Pension Scheme
• Medical Cash Back Plan
• Life Assurance
• Onsite free car parking
• Subsidised staff canteen
• Cycle to work scheme
• Employee Referral Scheme
• Free yearly flu vaccination
• Discounts on selected products and services
• Employee Assistance Programme – Health and Wellbeing

If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us hr@clinimed.co.uk or give us a call on 01628 859726 and one of our team members will be happy to assist you.