Patient Services Administrator - Full Time

BRIEF JOB SUMMARY:

You will be working for SecuriCare (Medical) Limited who are a Home Delivery Service for stoma products. Working as part of a friendly team you will be involved with the administration support for our Patient Services Team. This is a busy and varied role where you will be involved in all aspects of administration. Your duties will include processing prescriptions, matching orders, generating letters, setting up patients on the system, speaking with surgeries, matching invoices to the prescriptions and various month end procedures. You will be keen to progress your career into customer services.

You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.

MAIN DUTIES AND RESPONSIBILITIES

• Processing daily electronic and paper prescriptions
• Creating new orders for patients
• Sorting the post
• Liaising with Surgeries (via phone and email) for prescription queries
• Liaising with Nurses (via phone and email) regarding setting up new patients onto the database
• Updating patients cutting requirements for their supplies
• Filling and cleansing prescriptions
• Logging email responses and email orders to the Patient Support Team
• Matching invoices to the prescriptions
• Month end procedures
• Working to targets set by Patient Administration Team Leader
• Support all Patient Services teams with routine administration tasks
• To perform such other duties as may be reasonably requested by Team Leader

ESSENTIAL:

• Reliable, inquisitive and enthusiastic
• Keen eye for detail
• High level of accuracy
• Methodical approach to your work
• Good communication and organisational skills
• “Can do” attitude
• Experience of MS Office

DESIRABLE:

• Database input experience

COMPANY BENEFITS:

• Contributory Pension Scheme
• Medical Cash Back Plan
• Life Assurance
• Onsite free car parking
• Subsidised staff canteen
• Cycle to work scheme
• Employee Referral Scheme
• Free yearly flu vaccination
• Discounts on selected products and services
• Employee Assistance Programme – Health and Wellbeing

If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us hr@clinimed.co.uk or give us a call on 01628 859726 and one of our team members will be happy to assist you.